Shipping, Terms & Conditions

PRICES
All prices are FOB, our warehouse in San Diego, CA. All prices are subject to change without notice.

DISCOUNTS
Discounts are calculated based upon your type of business and your project purchase volume. Please contact your sales representative or call our office to find out what discount may apply.

MINIMUM ORDER
A $15.00 processing fee will be added to all orders under $700.00

PAYMENT METHOD
We gladly accept checks, wire transfers, and we honor VISA, MASTERCARD or AMERICAN EXPRESS.

PAYMENT TERMS
50% Deposit with signed (non-revocable)purchase order. Balance due prior to shipment.

NSF CHECKS POLICY
There will be an administrative charge of $25.00 for every returned check, plus any additional charge(s) made by the bank.

STORAGE CHARGES
Orders not picked-up within 30 days of the due date indicated on the purchase order or acknowledgement will be subject to additional storage charges.

CARTONING/PACKAGING CHARGES
5% Charge will be added to all invoices for cartoning and packing charges.

SALES TAX
If your business is based in California, or it has an office in California or if the merchandise that you purchase from us will be delivered within the State of California, we request you submit a California Resale Certificate; we will collect sales tax on every purchase otherwise.

ORDERING
Orders must be placed in writing; you may place orders directly to our office, or through one of our sales representatives.Please make sure your order includes the following information.
• Quantity ordered
• Top (Glass, Stone, Wood or Base Only)
• Style Number & Description
• Price
• Finish (Color)
• Bill To & Ship To Address
• Freight, shipping method and instructions
• Purchase Order Number, when applicable
• Expected or required ship date

SIZES, FINISHES AND TOPS
D'style/Allan Copley Designs merchandise is individually hand-made. Due to this artistic nature, sizes and finishes are subject to slight variations in color and material characteristics. Finishes and Specifications are subject to change without notice.

For stone tops, no two pieces of natural stone are identical and will vary in color, markings and texture. Wood Finishes color variations are considered normal due to natural differences in wood tones, grain patterns and dye lots.

We offer standard finishes and other available finishes as shown in the price list based on the following policy:

• FOR METAL PRODUCTS:
A) We can match any custom finish for an additional $150.00 one-time per order set-up charge for custom finishes; a finish sample to match must be submitted by customer. A strike-off will be then returned for approval usually within 2 weeks after receipt of original to match.
B) Custom Sizes are available; please contact us for pricing and lead time information.

•FOR WOOD PRODUCTS:
A) We will gladly make custom finishes and sizes in quantities of at least 5 pieces. Please contact us for availability, pricing and lead-time information.

WARRANTY
D'style warranties all products for one year against workmanship defects or failure. If your product fails under normal conditions within 12 months from shipping date, you must notify us in writing, describing these defects or failure, and submit a photograph showing product condition. D'style will then do an inspection and based upon our discretion and decision, we will either repair and refinish the product, or replace it without any charge (parts and labor included). Items that fail due to negligence, ordinary wear, improper cleaning, public use, abuse or acts of nature will not be covered.

LEAD TIME
D'style standard product is usually in stock or in production. If not in stock when ordered, we will strive to ship within 8 to 10 weeks from date of receipt of order. The ship date will be noted in the acknowledgement.

ACKNOWLEDGEMENT
An acknowledgement will be sent within 72 hrs after we receive your order. It is the customer's responsibility to verify the acknowledgment, and to notify D'style at once of any discrepancies found between your PO and the acknowledgment. Otherwise, the order will be shipped as acknowledged.

CANCELLATIONS OR CHANGES
Cancellations or changes cannot be accepted after an order has been processed. All changes or cancellations must be requested in writing and are subject to D'style Inc.'s ability to conform. All cancellations are subject to a 25% restocking fee. It is the customer's responsibility to request and receive a written acceptance of such cancellation.

FREIGHT AND SHIPPING
Deliveries must be to commercial addresses. We cannot make residential deliveries. All merchandise will be shipped "prepaid and add" unless indicated or other arrangements are made prior to ship date. Unless a shipper or freight company is specified, we will ship the best way, at our discretion. Our Logistics Department will submit to you a "Projected Shipping Date and Cost" form before the ship date. We require your approval in this form in order to prepare the final bill and receive balance due (including freight charges) to release shipment.

FREIGHT CLAIMS
All merchandise is carefully packed and inspected before it leaves our warehouse. The carrier upon acceptance of the shipment assumes responsibility for its safe delivery. Claims for loss or damaged sustained in transit must be made directly to the carrier.

When the damage is discovered upon unpacking, you must make a written request for inspection by the carrier's agent within fifteen days of the delivery date. Additionally, you must file a claim with the carrier; such damage is the carrier's responsability. By following these instructions carefully, we guarantee our full support of your claim to protect you against loss from concealed damage.

Please inspect the merchandise immediately at the time of delivery and note on the bill of lading of any damages or shortages. If you don't do this you will not be able to file a successful claim and you will be responsible for all charges.

RETURNS
Merchandise cannot be returned without the written consent of D'style Inc. Any shipped merchandise that is refused after shipment, is subject to a 25% restocking charge plus any freight charges that are incurred by D'style Inc. Merchandise returned without consent will be refused and returned to the buyer at their expense.

Credit for merchandise returned will not be issued until furniture is received in good, sellable condition, and on its original packaging. Refunds are payable only in the form of credit on future purchases.

INSTALLATION
D'style Inc is only a furnishings manufacturer and supplier. We are not responsible for any offloading, unpacking, moving or installing of same.

Thank you for your business!!!